Current Openings
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Full-time Software Engineer (Americas) Customer Projects UTC-3 ➔ UTC-8
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Onboarding Manager (Americas) Customer Success UTC-3 ➔ UTC-7
Full-time Software Engineer (Americas) Customer Projects
About Us
CDCK is a global company with a product that is 100% open source. Our team is 102 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >20,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
We are looking for candidates within the Americas. Timezones encompassing UTC -3 > UTC -8. Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy).
About the job
Software Engineers at Discourse are generalists. Some days you may be working on a complex JavaScript feature implemented in Ember.js. Other days you may be working on our Ruby on Rails API server. Some days you may be contributing patches to frameworks or working on one of the many gems and libraries Discourse maintains.
The majority of the work you will do will be open source.
Discourse is primarily a hosting company: some of your focus will be around improving our hosting infrastructure, resolving issues for customers, or assisting with customer-specific implementations and migrations.
Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.
Your responsibilities will include:
- Communicate daily with clients and work with them to agree on work priorities
- Implement and document client features
- Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client plugins
- Maintain client-specific features against latest core versions
- Highlight new critical core features to high-profile clients
- Schedule and deploy patches and upgrades
We’re looking for someone who:
- Has some Ruby and JavaScript experience
- Is passionate about open source and comfortable with public code reviews
- Has a knack for implementing processes, technologies, and solutions for a fast-paced environment.
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification!
How to apply
Please send a cover letter and resume to jobs@discourse.org.
Onboarding Manager (Americas) Customer Success
About Us
CDCK is a global company with a product that is 100% open source. Our team is 102 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >20,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
We’re looking for applicants in UTC -3 to UTC -7 timezones. Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy)
About the job
When we sign an Enterprise hosting deal we enter into a partnership arrangement with the customer. Each deal is unique, offering different types (and degrees) of professional services (theming, custom plugin creation, mobile app development, etc). Between the signing and launch dates there are a number of different threads to be pulled together to ensure that the deadlines are met and the customer’s expectations are managed. Your job is to coordinate with the appropriate people to manage all those moving parts during the onboarding and implementation stage:
Your responsibilities will include:
Every customer is different but as the primary point of contact for the customer, you can expect to spend your time carrying out some or all of the following tasks:
- Manage entire onboarding and implementation process with new customers, beginning to end – from sales handover to community launch
- Phone/video calls gathering customer requirements
- Conduct platform walkthroughs and customer training sessions
- Collaborate with Customer Projects team to coordinate engineering and design resources to ensure deadlines are met
- Documenting project details (for business continuity)
- Closing loops on internal processes (like invoicing)
- Advise customers on successful implementation of use cases
- Drive improvement in current onboarding processes and practices
- When you’re not busy managing customer onboardings you’ll pitch in with the rest of the team to keep the support inboxes empty and other various customer success team tasks
- You will also interact regularly with the public on https://meta.discourse.org
We’re looking for someone who:
- Works well independently and remotely with minimal amounts of day-to-day micromanagement. You should be comfortable managing your own time and prioritizing your own work
- Excellent verbal communication, you should expect to spend several hours per week talking directly to customers on calls.
- You must be comfortable keeping several balls in the air at once (sometimes there will be multiple customer onboardings on the go), but with the ability to find and focus on special projects during quieter times
- Our team is somewhat cross-functional so there will be times that you are required to perform more general customer service or administrative duties
- You have previous onboarding and customer success experience, ideally in a software environment. You have excellent working knowledge of our product (Discourse)
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification!
How to apply
Please send a cover letter and resume to jobs@discourse.org.