Put customer conversations to work across your company
Your customers already answer questions, share ideas, and help each other. The Discourse Business Plan gives each team a direct way to join those conversations and act on what they learn.
Support
Scale self-service and reduce ticket volume.
Product
Gather feedback and explore feature requests with customers.
Customer Success
Host events and publish documentation.
Marketing
Identify champions and run loyalty programs.
Make better decisions with better data
Go beyond standard metrics with full access to your community database through Data Explorer. Write custom SQL queries for detailed reports, with built-in AI assistance to help newcomers get started and experienced users draft, refine, and iterate faster. Then customize your admin dashboard with the standard and custom reports each team needs to track performance and decide where to invest.
Run more programs with less admin work
Business combines workflow automation, team access, and priority support so community managers can spend more time with members.
Automate recurring work
Reduce repetitive moderation and administrative tasks.
Give teams ownership
Let Support, Product, Customer Success, and Marketing manage their own programs.
Remove bottlenecks
Launch more initiatives without routing every task through one person.
Give customers one connected experience
Run events, publish documentation, collect votes on ideas, and recognize member contributions in the same community. Connect Discourse to your existing sign-in system with OpenID Connect or OAuth 2.0 so customers can move between your product and community using the credentials they already know, while staff retain the context they need for every follow-up.
Get priority help from Discourse
Business customers receive priority support from the Discourse team. When your organization moves an established community from a supported platform, our migration specialists can help transfer members and conversations.
Scale community operations with visual Workflows
Build advanced, multi-step automations in a drag-and-drop canvas instead of routing every recurring task through your team. Built-in AI assistance helps you create and refine workflows faster.
- Start work from community events, schedules, incoming webhooks, or a manual action.
- Use conditions, delays, loops, and dynamic values to route each item through the right path.
- Create posts, send messages, grant badges, query Data Explorer, or call an external API.
Every run includes an execution log, so you can see what happened, troubleshoot issues, and improve the process as your community grows without growing the team at the same rate.
Business
Everything on Pro, plus:
- Advanced reporting, custom SQL queries, and customizable dashboards
- Automatic AI translations for up to 5 languages
- Visual, multi-step Workflows
- Events
- Documentation and idea voting
- Gamification
- SSO with OpenID Connect and OAuth2
- 15 staff seats
- Priority support
- Migration services
Frequently asked questions
How is Business different from Pro?
Business adds custom SQL reporting, customizable dashboards, visual multi-step Workflows, customer-program tools, SSO, priority support, and standard migration services for organizations using community across teams.
Can teams outside the community team use Discourse?
Yes. Product, support, customer success, marketing, and other teams can manage the programs they own and work directly with members.
Can Business support documentation, events, and voting?
Yes. Business includes managed tools for documentation, events, topic voting, and gamification. They are ready to use on the hosted plan; custom or third-party plugins require the Enterprise plan.
Can customers use their existing login?
Yes. Your engineers can connect Discourse to your sign-in system via OpenID Connect or OAuth 2.0. SAML authentication is available on the Enterprise plan.
Does Business include migration services?
Yes, when moving from a platform that supports a Discourse import script. Our specialists can transfer members and conversations; complex or custom migrations require Enterprise.
Can we start without talking to sales?
Yes. You can start a Business trial online in minutes, with no sales call or credit card up front.
When should we choose Enterprise?
Choose Enterprise when your organization needs capabilities outside the standard hosted Business plan, such as:
- Custom authentication or migrations: You need SAML authentication or a custom platform migration.
- Custom hosting or extensions: You need custom or third-party plugins, hosting in a specific region such as the United States or Canada, or dedicated infrastructure.
- Custom services or compliance: You need Discourse theme design, formal security agreements, higher usage limits, or structured sales and procurement.
See Discourse in action across the internet's best communities
